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Have cruised with 3 major US owned companies and many of the crew,especially the Indian,Phillipino,Indonesian members have crewed for the same groups for up to 10 years and wouldn't be returning if things were that bad....the practice of passenger per person per day gratuity doesn't go down well with the customers but I am assured that every level of crew member gets their share....that is from crew themselves.You can always top up your cabin stewards/ dining room staff yourselves
Geoff
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